Manage every claim from first notice to recovery
tigerclaims takes carriers through the full claims lifecycle — FNOL through investigation, settlement, subrogation, and litigation — pairing an adjuster back office with a self-service claimant portal.
One platform, the whole claim. From first notice of loss to recovery — no silos, no handoffs between point tools.
Intelligent automation and workflow management help teams process claims faster and detect fraud earlier, while claimants track everything themselves through a proactive portal.
Every claim in one queue
Status, priority, policy, and assignment across your whole book — searchable and filterable from a single list.
Claim payments, controlled
Check, ACH, wire, and virtual-card disbursements with pre-processing validation, approval routing, and status tracking.
Capabilities
FNOL & claimant portal
24/7 self-service filing with policy lookup and coverage verification, document upload, and instant claim-number acknowledgment.
Guided FNOL wizards
Multi-step, branch-aware intake with conditional fields, eligibility checks, and dynamically computed document requirements.
Intelligent assignment
Skills-based routing on adjuster proficiency, balanced by workload and service area, with auto-reassignment and supervisor override.
Investigation management
Claim-type checklists with conditional logic, progress tracking, document attachment, and vendor assignment.
Reserve management
Coverage-level reserves separating indemnity from expense, authority-based approvals, adequacy alerts, and a full audit trail.
Payments & settlement
Multi-method disbursement with validation and approval routing, plus a rule-based settlement calculator and offer tracking.
Subrogation & recovery
Subrogation scoring, template demand letters, recovery transactions, and automatic reserve reductions.
Litigation management
Convert a claim to a litigation case with counsel and expense tracking and automatic document legal hold.
Fraud detection (SIU)
Real-time scoring with configurable, transparent indicators, threshold alerts, and an SIU investigation workflow.
Reporting & analytics
Executive KPI dashboards and standard reports across inventory, cycle time, reserves, subrogation, litigation, and fraud, with export.
Built to connect
An API-first module that fits your systems and the rest of the tigersuite.
- REST API with OpenAPI docs and webhook events
- Policy lookup and coverage verification from policy administration
- Payment gateways for check, ACH, wire, and virtual card
- Document management and email/SMS gateways
- Vendor and independent-adjuster networks
Frequently asked questions
Does it cover the full claims lifecycle or just intake?
The full lifecycle — FNOL, assignment, investigation, reserves, payments, settlement, subrogation and recovery, and litigation — in one integrated platform.
Can policyholders file and track claims themselves?
Yes. The self-service claimant portal supports 24/7 FNOL filing, document upload, a status timeline, adjuster messaging, payment tracking, and digital settlement acceptance, on mobile-responsive pages with secure invitation-based signup.
How are claims routed to the right adjuster?
Skills-based routing matches claim type to an adjuster skill taxonomy and proficiency level, balanced by real-time workload and geographic service area, with auto-reassignment and supervisor override.
What fraud and compliance controls are built in?
Real-time fraud scoring with configurable, transparent indicators and an SIU workflow, plus audit trails, automatic document legal hold with deletion prevention, role-based access, and MFA.
Which payment methods and financial controls are supported?
Check, ACH, wire, and virtual card, with pre-processing validation for reserve sufficiency, policy limits, and payee verification, approval routing by authority matrix, and lien-holder and joint-payee handling.
How does it integrate with our existing systems?
Through an API-first design — REST, OpenAPI, and webhooks — with connectors for policy administration, payment gateways, document management, email and SMS, and vendor networks.